Course 2: Intersectionality & Client Services (HFHP) – 2026

This webinar introduces the concept of intersectionality and its direct application to client-centered services. Participants will explore how multiple systems of advantages and disadvantages can impact clients’ housing journeys and interactions with staff. Through real-world case studies, group dialogue, and reflective activities, attendees will gain tools to identify and address barriers to equitable service delivery. (Runtime: 46m 50s)