REFUND & CANCELLATIONS: By checking box, I understand and agree to that I must cancel my registration and request a refund or credit towards a future training in writing and submit to: trainings@vipcomserv.com within five (5) business days from scheduled training date.  Please indicate “REFUND” in subject line of your email.  A full refund will be honored to those participants and/or organizations who have paid fees in full. If participant and/or organization fail to cancel prior to five business days and have paid, participant and/or organization will forfeit the fee. If you fail to cancel prior to five business days from the training date and have not paid, participant and/or organization will be billed for uncollected fees. VIP Community Services, Inc. reserves the right to modify this policy at any given time without notice.

GRIEVANCE POLICY: VIP Community Services, Inc. (VIP) is committed to conducting all Continuing Education (CE) activities in strict conformance with the Association of Social Work Board (ASWB) and National Association of Social Workers (NASW) Ethical Principles that govern social work practice. VIP will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and admission processes of workshop and training participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Director of Continuing Education.

While VIP goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the workshop/training staff which will require immediate intervention and/or action on the part of the staff. This procedural description serves as a guideline for handling such grievances. Our goal is to resolve issues in a customer-focused and timely fashion. In the event that a participant is unsatisfied with the outcome of intervention he/she may file a grievance according to the guidelines set forth below.

Filed grievance will be addressed in the following manner:

1. The participant(s) will be asked to put their concerns in writing and submit via email: trainings@vipcomserv.com to our corporate office within 72 hours of occurrence. Please indicate “GRIEVANCE” in subject line of your email.  Grievances not received within this time frame will not be honored.

The Director of Continuing Education and Social Work Consultant will review grievance, log incident into our Grievance Tracking Log and call complainant within 48 hours of completing review with a resolution (if warranted) provided that contact information is indicated. Grievances absent of contact information will not be pursued and classified as “unsubstantiated.”

3. If the grievance concerns a specific workshop offering, content, level of presentation, presenter’s style, level of professionalism or the facilities in which the workshop was offered, the Director of Continuing Education and/or onsite moderator will:

Attempt to move the participant to another workshop of their choice at no cost adjustment.
Or:

Provide a credit for a subsequent year’s workshop.
Provide a partial or full refund of the workshop fee.
No action taken to incidents deemed “unsubstantiated” and/or invalid.

4. Participants will be notified in writing within 7-10 business days regarding select resolution to their lodged compliant. All grievances and outcomes will be kept on file for 7 years.